We strive to ensure that you are completely satisfied with your purchase. If, however, you need to return an item, please follow our return policy outlined below:

1. Eligibility for Returns

- Returns are accepted within 30 days of the delivery date.
- Items must be in their original condition and packaging to be eligible for a return.
- Personalized or custom-made items are not eligible for return unless there is a manufacturing defect or error. Check our refund policy page for more details.

2. How to Initiate a Return

- Contact our customer service team at info@intemporalondon.com with your order number and reason for the return.
- We will provide you with a return authorization and instructions for returning the item.

3. Return Shipping

- You are responsible for the cost of return shipping unless the return is due to an error on our part or a defect in the product.
- We recommend using a trackable shipping service or purchasing shipping insurance for the return. We cannot guarantee receipt of your returned item without tracking.
- Please return your item to the following address: Groene Hilledijk 211A02, 3073AE, Rotterdam, The Netherlands

4. Refunds

- Once we receive and inspect the returned item, we will process your refund. Please allow up to 10 business days for the refund to appear on your original payment method.
- Shipping charges are non-refundable.

5. Exchanges

- If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement.

6. Contact Us

- If you have any questions or need further assistance with your return, please contact us at info@intemporalondon.com

Thank you for shopping with Intemporal!