Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns for Errors on Our Part

We only accept returns in the following cases, where the issue is due to an error on our part:

- Production error (wrong product or wrong design)
- Misspelled name or message, when you wrote it correctly in the first place

To initiate a return and process your refund, if applicable, contact us at contact@intemporalondon.com. Items sent back to us without first requesting a return will not be accepted. Returns should be sent to our warehouse at the following address: Groene Hilledijk 211A02, 3073AE, Rotterdam, The Netherlands

Who is Responsible for the Return Shipping Cost?

Production error (wrong product or wrong design)	Intemporal London
Misspelled name or message, when you wrote it correctly in the first place	Intemporal London
You do not like the design	Customer

For any return questions, you can contact us at contact@intemporalondon.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and resolve it promptly.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we’ve approved your return and you haven’t received your refund, please contact us at contact@intemporalondon.com.

 

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.